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Returns Policy

RETURN POLICY
 
Last updated March 28, 2022
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
DIY Tool Supply
Attn: Returns
RMA #
26029 Governor Stockley Rd 
Georgetown, DE 19947  
United States  
 
Return shipping charges will be paid or reimbursed by us. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 20% restocking fee will be charged for all returns in excess of $19.99.          
     ●     We will issue a refund with no need to return if we are responsible for the order issue and the item costs less then 25 Dollars.   
     ●     Order returns that are caused by an order issue we are responsible for will not be charged a restocking fee.   
     ●     Buyer regret order returns will be charged the restocking fee.   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
+1(302)-316-6467